POLICY

AT CREATE, WE VALUE YOUR TIME AND OURS. TO ENSURE A SEAMLESS EXPERIENCE FOR ALL CLIENTS, PLEASE REVIEW OUR APPOINTMENT POLICIES:

CHANGES & CANCELLATIONS

• ADVANCE NOTICE: WE ACCOMMODATE APPOINTMENT CHANGES OR CANCELLATIONS MADE AT LEAST 24 HOURS IN ADVANCE.

• LATE CHANGES: MODIFICATIONS OR CANCELLATIONS WITHIN 24 HOURS OF THE SCHEDULED TIME WILL INCUR A 100% SERVICE FEE.

• HOW TO MODIFY: YOU CAN ADJUST OR CANCEL YOUR APPOINTMENT VIA YOUR EMAIL CONFIRMATION OR BY CONTACTING US:

  • PASADENA: 626.497.2306

  • ORANGE COUNTY: 714.886.2057

LATE ARRIVALS

• PUNCTUALITY: PLEASE ARRIVE ON TIME FOR YOUR APPOINTMENT.

• GRACE PERIOD: ARRIVING MORE THAN 15 MINUTES LATE MAY NECESSITATE RESCHEDULING, AND A 50% SERVICE FEE MAY APPLY.

NO-SHOWS

• MISSING AN APPOINTMENT WITHOUT PRIOR NOTICE WILL RESULT IN A CHARGE OF THE FULL SERVICE FEE.

FIRST-TIME COURTESY

• AS A ONE-TIME COURTESY, WE MAY WAIVE THE SERVICE FEE FOR FIRST-TIME LATE CANCELLATIONS OR NO-SHOWS.

EXCEPTIONAL CIRCUMSTANCES

• WE UNDERSTAND EMERGENCIES OCCUR. IF YOU'RE UNABLE TO KEEP YOUR APPOINTMENT, PLEASE CONTACT US PROMPTLY TO DISCUSS YOUR SITUATION.

AGREEMENT

• BY BOOKING AN APPOINTMENT WITH CREATE, YOU ACKNOWLEDGE AND AGREE TO THESE POLICIES.